FAQs

Doors open: 06:00 PM

• Show starts: 07:30 PM
• Fin de Show: 01:00h AM (approx.)

If you can’t find your tickets you can search for them in your email by searching for ‘Enterticket’ and checking your Spam folder. If you still can’t find it, write to [email protected] or request a resend from the following button:

You can bring your ticket in digital format on the day of the event, it is not necessary to print it.

If you come in a group, we recommend that everyone brings their own ticket to speed up the process of access to the venue.

Tickets are nominative, for the ticket to be valid you must personalise it by entering the details of each attendee by clicking on the ‘Ticket management’ button and entering the details of each attendee.

You will not be able to access the QR of your ticket until it has been nominated.

Once the ticket has been nominated, the change of name will have a cost of 20€.

It is important that you bear in mind that the person shown on the ticket cannot be someone other than the person attending the event, for which purpose the ID card or passport may be required to prove identity at the entrance to the festival.

The PURCHASER will be the only one to receive the PDF tickets by email. Even if attendees’ details are included, they will not receive PDFs, as the owner is the holder of the purchase.

You can nominate your ticket here:

We recommend you always buy through our official channels (Enterticket). If tickets have not been purchased through our official channels, the organisation cannot be held responsible for any problems that may arise during access.

I Love Reggaeton Gran Canaria will take place in GRAN CANARIA STADIUM ANNEX, C. Fondos de Segura, s/n, 35019 Las Palmas de Gran Canaria.

No re-entry is allowed; if you decide to leave the site, you will not be able to re-enter.

If you have to leave for medical reasons (e.g. to administer medication that you cannot take with you), you will need to contact a member of the organisation.

Taxi or private transport services will be available at the end of the event.

It is not permitted to bring in alcoholic beverages, cans or bottles with stoppers.

In order to be able to accredit to the Health Department the traceability of all food and drink consumed within the enclosure, as well as the safety of all those attending, in those Autonomous Communities where the current regulations allow it, a limited number of food items per person may be brought in, such as a sandwich or similar product, a piece of fruit and/or a 50cl bottle of water in a plastic container without a cap, provided that it does not pose a health risk.

There will be different stalls on the site where a wide variety of drinks and food will be available for purchase.

Water taps will be available for customers on the site.

The safety of everyone is very important to us. At the entrance there will be a security check for everyone’s safety. We ask for your full cooperation.

We do not allow certain items at the event (by way of example and not limited to):

• Fireworks, flares or any kind of explosives.
• Animals
• Roller skates, scooters, skateboards or any other similar items
• Weapons of any kind or with any object that can be so used
• Alcoholic beverages
• Glass jars, cans
• Perfumes, deodorants, sprays or any type of aerosol, etc.
• Laser pointers
• Blunt objects (large backpacks, motorbike helmets, etc.)
• Audio or image recording equipment (ipads, tablets, computers, professional cameras, drones, etc.).
• External batteries and/or powerbanks
• Rigid umbrellas or parasols
• Selfie sticks
• Illicit substances
• Any type of item (flags, banners, clothing,…) that is considered inappropriate or offensive.
• Any element that produces noise. megaphones, sirens, horns, etc…
• Tents, chairs, tables, fridges, etc….
• Any object that the organisation considers inappropriate for the safety of the event.

Prices will be indicated at the different points of sale and recharge of the festival.

Yes, there will be as varied options as possible in the food trucks and festival bars.

The cashless wristband will be your method of payment at fesitval. It will be given to all attendees, receiving one wristband per ticket at no additional cost. Your entrance to the festival will be linked to the cashless wristband.

The wristband will be valid for payment at the drink sales points, food stands and merchandising. You will be able to recharge your wristband with cash or card at the points set up for this purpose on the day of the event.

This year, you can collect your wristband (regardless of your ticket type) at the Gran Canaria Stadium Ticket Office, C. Fondos de Segura, s/n, 35019 Las Palmas de Gran Canaria, to avoid queues on the day of the event.

You can collect your wristband and those of your friends by presenting their tickets. Remember that you must give them to them before the event, as each person must enter the venue with their wristband on and adjusted through the ‘Access with Wristband’ lane.

You can collect it from Monday 10th November to Thursday 13th November, from 2pm to 9pm or while stocks last, and on Friday 14th from 10am to 2pm or while stocks last.

Once the wristband has been issued, the QR code on your ticket will no longer be valid for access to the venue. If you collect your wristband, you will be able to access the event via an exclusive fast lane upon arrival (you must do so with your wristband on and adjusted).

If you have purchased a Promo Recarga, you will already have the recharge on your wristband to use. There will also be recharge points available, where you can only pay by card.

In order to collect your wristband, your ticket must be registered. If you have not yet done so, you can do so here:

The wristband will only be given to the ticket holder. If you wish to collect a wristband for another ticket holder, you must provide express written authorisation from the ticket holder. Download the authorisation form here:

If you are unable to attend in advance, we will give you your wristband at the entrance to the venue on the day of the event.

No. We give you the wristband on presentation of your ticket, it is your ticket to the Festival. In order to be able to consume you must recharge this wristband at the recharge points inside the festival.

You can top up at the top-up points located around the venue or by scanning the QR code found at the drinks bars.

You can also top up via our website:

Yes, but it will have to be the person with the charged wristband who goes to the bar.

The refund of the remaining balance of the wristband (except the promotional balance) can be requested through the festival’s official website from Wednesday, 19th November at 12:00 AM to Tuesday, 2nd December 2025 at 11:59 PM. Remember to keep your wristband as you will have to enter the code that appears on it to request a refund. You will have 14 calendar days to apply for a refund. The refund of the remaining balance is free of charge.

No, the wristband is only valid for I Love Reggaeton Gran Canaria 2025.

No, access for people under the age of 18 is prohibited.

Welcome to I Love Reggaeton. You’ll be able to enjoy a variety of hospitality areas, activations from your favourite brands, official merchandise and, of course, lots of music!